Refund policy

Refund Policy

We do not offer refunds once an order has been delivered. However, eligible return or exchange requests will be reviewed according to the policy below.

Contact Us

If you have any questions regarding returns or exchanges, please contact us:

Phone: +91-7046467802
Email: luxist.india@gmail.com

Returns & Exchanges

• LUXIST is committed to ensuring complete customer satisfaction with every order.
• Customers must report any damaged, defective, incorrect, or missing product within 24 hours of delivery along with clear product images. Requests received after 24 hours may not be accepted.
• If the issue is reported within the specified time, LUXIST will review the claim and take appropriate action.
• Order cancellation requests are accepted only within 10–12 hours of placing the order.
• If an eligible order is canceled before dispatch, the refund will be processed within 2–4 working days.

Unboxing Video Required for Damage Claims

• Customers must record a continuous, uninterrupted unboxing video from the moment the sealed package is opened until the product is completely inspected.
• The unboxing video must be shared with us within 10–12 hours of delivery for any damaged, defective, incorrect, or missing item claim.
• The video should clearly show:
  • The sealed package
  • The shipping label
  • The complete opening process
  • The condition of the product upon arrival
• Claims submitted without a complete unboxing video may not qualify for a return, replacement, or refund.

Additional Information

• We do not provide reverse pickup services. Customers are responsible for shipping the approved return package back to us.
• Minor variations in color, handwork, finish, or texture are natural characteristics of the product and are not considered defects.