Privacy policy
Privacy Policy
The below details the privacy policy of LUXIST, the website www.luxist.store, and the users who interact with it.
LUXIST is committed to protecting the privacy of its users and complies with all applicable privacy laws and regulations.
Data Sources and Uses
1. Name, Email ID, Shipping & Billing Address, and Phone Number
This information is collected directly from users of our website. It is used to identify customers, process and deliver orders, provide services, identify lookalike audiences for marketing, and ensure security and fraud prevention.
2. Commercial Information
We do not collect payment card numbers or PINs. Payments are processed securely through our third-party payment gateway. We may receive limited information such as the payment method and bank used. This information may be used to analyze traffic sources and provide relevant promotions and discounts.
3. Internet and Network Activity
We automatically collect information such as IP addresses, browser details, and approximate location when you visit our website. This information helps us analyze website traffic, improve user experience, provide services, and offer location-based promotions.
4. Communication Data
We may retain records of customer communications, including emails, phone calls, WhatsApp conversations, and support requests. These records are used for customer support, service improvement, staff training, quality assurance, safety, and fraud prevention.
5. Social Media Reviews
We may re-share customer reviews or user-generated content on platforms such as Facebook, Instagram, and other social media channels. This information helps us measure engagement, promote our products, and prevent fraudulent activity. We only use content that customers voluntarily share or tag us in.
6. Other Sources
We may obtain information from trusted third-party sources to identify customers, fulfill orders, personalize advertisements, discover potential customers, and enhance security and fraud prevention measures.